[Note: Rv is a Registered Trademark owned by WSP. We encourage people to share the approach and adapt it locally under a creative commons © arrangement that requires attribution to WSP and non-commercial use. WSP retains sole ownership of a database containing a library of applications and survey data that can be used for on-going research into this important area.]
We have two new exciting developments to share with you:
- An on-line tool to enable the assessment of Rv in a particular context or environment. More information can be found here.
- The recruitment of Rv Practitioners as people who have the underpinning knowledge of Rv and how it can be assessed but also can offer help and support to enable systems, organisations and teams improve their relational environment. Take a look here.
Although there is a natural focus in Health and Social Care on financial resources, we know that effective care delivery is equally dependent on good working relationships at all levels – between practitioner and patient, professionals, organisations, commissioners and providers. Ongoing discussion and a focus on ‘compassion’ and ‘trust’ within the health care sector are testament to this, even though at times this is because of a loss of these valuable assets rather than to celebrate them. The Kings Fund research pointed out how much patients value good relationships in the delivery of healthcare.
WSP have been exploring and researching this important area so as to help people or organisations to deliver care and drive forward strategic change by creating effective relationships. In particular, we are seeking to examine the ‘essence’ of relationships within a system, which we describe as relational value (Rv). This is expressed through the consistent and repeated behaviours of people in line with five relational attributes for that system of integrity, respect, fairness, empathy and trust. For more information click here and to see how the concept has been developed click here. The journey of discovery has been enhanced by:
- The research undertaken through our Knowledge Transfer Partnership with Leeds University. For more information on this click here.
- Two ‘sharing events’ in York. Where we were joined on the day by a small group of colleagues from a local council, the voluntary sector and the independent sector; together we explored the emerging framework for evaluating Rv.
If you’d like to join the growing network of people interested in this work or to have a discussion with a member of the WSP team, please contact us via firstname.lastname@example.org
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