Urgent Care Hub Workforce Simulator

This model was developed to explore the necessary staffing of an Urgent Care Decision hub over a 24hr period at different times of the year or days of the week.  It is populated using actual 111 calls and a range of assumptions about how many of these might be transferred to a clinically managed queue for the attention of a GP or senior practitioner.  You can explore the model below, and download a briefing here.